How to Follow Up With Your Customers and why it Matters

The more you keep your customers happy faster the business grows. And if a customer is unhappy, they won’t just leave but also add salt to the wound by going to the competitor. To attract new customers and delighting the existing ones, you have to ensure them a great experience with your product/service. “Loyalty is … Read more

A Room for Improvement for Companies when it comes to Live Chat – Study Finds

Before the existence of World Wide Web, phone numbers and emails were the only way customers used to follow to contact you. Today, when the vast of range of digital platform such as social media networks, web forms, and emails are available, consumers have become more tech savvy and businesses are finding them engaging with … Read more