Deliver the highest service standards and delight your customers with SalezShark Assure
Deliver exceptional customer service with SalezSark Assure by resolving your support tickets faster than ever. It streamlines your customer interactions, enhances the team’s productivity, and ensures a hassle-free resolution.
Manage support tickets
SalezShark Assure registers and keeps all the support tickets raised by the customers in one platform which enables you to pull these tickets based on any pre-defined parameters or filters. It automates the ticket segmentation and replies to customer queries based on urgency and priority. It automatically assigns support tickets to different teams depending on for which team the ticket was raised such as sales or support.
Optimize customer service
SalezShark Assure enables you to keep a record of all support tickets raised and resolved in a day. These records make your job easy in tracking the average first response rate of tickets, an average of tickets resolved and unresolved. In this manner, you can gauge the efficiency of your helpdesk service. Based on these records you can also optimize helpdesk activities and can keep a track of individual helpdesk agent’s performance. These records also enable you to understand the ticket load on the team on a daily basis, turnaround time during peak hours, and more. Hence it helps you to optimize customer service significantly.