Tracking the performance of work from home sales reps is not an easy task for most of the managers and employers. Often they face multiple and immense challenges to manage their sales reps and track their performance. Since working from home also involves flexible hours, so it can be difficult to determine how much work your sales reps get done in a day. It becomes a herculean task to track the performance of remote employees like sales reps’ productivity, daily performance, tasks completed, and so on.
Determining and tracking what your sales reps are doing is relatively easy in a traditional office environment. As all your sales reps are in one place so it becomes easy to communicate and manage the sales objectives.
However, managing sales reps that are working from home poses several challenges. But, this does not mean that managing and tracking the performance of work from home sales reps is impossible. There are a plethora of advanced tools and applications available for senior management which every organization should opt for.
Here we are with a few effective tips and tricks that can help senior management to track the performance of remote employees and can also increase their productivity.
Set Clear Expectations: Keep your sales reps informed about what your expectations are. Tell them the number of hours you are expecting them to work. Also, set certain deadlines for sales projects and conduct weekly online meetings to achieve specific milestones.
Create a Workflow: Another tip that helps in enhancing the productivity and tracking the performance of work from home sales reps is by creating a workflow. It involves establishing clear task objectives, listing the deliverables, and setting a timeline. The purpose of creating a workflow is to avoid possible mistakes that may arise. It also ensures that your work from home sales reps function like a well-oiled machine that eventually simplifies your job of monitoring the performance.
Use Communication Tools: Being a responsible manager it is your utmost priority to communicate and collaborate with your work from home sales reps seamlessly. You can establish this seamless communication through various communication tools like Skype, Gmail-Hangout, etc. These tools enable you and your work from home sales reps to be on the same page. By using these communication tools you can hold sales team meetings via video conference too. These communication tools also act as file-sharing tools that enable you and your sales team to share files instantly. Hence, these tools are effective in monitoring the productivity of your work from home sales reps.
Use Monitoring Tools: Last but not least is to use monitoring tools that are effective in determining what your work from home sales reps did. In the market, you can easily find many cell phone monitoring applications that enable senior management and employers to assess the activity that happens over their work from home sales reps’ phone. These monitoring tools enable senior management to keep a track of the online activity of their work from home sales reps. They can check call logs, track emails and can also calculate the screen time of work from home sales reps.